- 5 weergaves
ISCO-08-code:
4224
ISCO 08 Code 4224 Hotel receptionists
Lead Statement
Hotel receptionists register guests, assign rooms, issue keys, provide information concerning the hotel services, make room reservations, keep a record of rooms available for occupancy and present statements of charges to departing guests and receive payment.
Task statement
Tasks include:
- maintaining an inventory of rooms available for occupancy, reservations and room assignments;
- registering arriving guests, assigning rooms; verifying customer’s credit and issuing room keys;
- providing information regarding hotel services and services available in the community;
- providing information about availability of accommodation and making room reservations;
- responding to guests’ requests for housekeeping and maintenance services as well as complaints;
- contacting housekeeping or maintenance services when guests report problems;
- compiling and checking guest accounts for charges using computerized or manual systems;
- receiving and forwarding messages in person or using telephone or telephone switchboard;
- reviewing statements of charges to departing guests and receiving payment.
Included occupations
Examples of the occupations classified here:
- Hotel front desk clerk
- Hotel receptionist
Notes
(NCvB; Mei 2010)